Shipping & Insurance Information

Shipping Policy
After verifying receipt of payment for items purchased, Luisa Graff Jewelers will provide standard two-day shipments including insurance at no extra charge. In the event that the customer requires a different level delivery of service, the customer will be charged the difference between standard cost of delivery and the premier cost of delivery chosen by the customer. All items are insured up to the point of acceptance by the recipient. The package will be considered accepted when any person receiving the package at the designated address signs for it from the delivering carrier.

The cost of returning any item will be incurred by the customer except in the event that the wrong item is shipped, or merchandise is received in a damaged or defective state. For additional information about returns, including procedures, please refer to our Return Policy.

Insurance
Insurance to cover damage to goods during shipment is included in the cost of delivery at no additional charge. If merchandise is damaged in transit, the customer should immediately file a claim with the carrier in accordance with the carrier's then-current policies and procedures.

In the event of a merchandise return, the customer must purchase carrier-provided insurance adequate to cover the full retail value of the merchandise while in transit. We cannot issue refunds or credit for merchandise damaged in transit; such insurance is you only safeguard against this situation.

Note that Luisa Graff Jewelers will cover the cost of return shipping and insurance only if the returned merchandise is damaged or defective prior to the original shipment. For additional information about returns, including procedures, please refer to our Return Policy.

Questions About Our Shipping & Insurance Policies:
If you have any questions about our Shipping & Insurance policies, please contact us by email at info@luisagraffjewelers.com or at the following:

Luisa Graff Jewelers
4663 Centennial Boulevard
Colorado Springs, CO 80919
Phone: (719) 260-0100